Our Refunds policy

1. Introduction

At Prime Visa Consultants, we are committed to providing high-quality visa consulting services. Our goal is to ensure client satisfaction. However, we understand that there may be circumstances where a refund is requested. This Refund Policy outlines the conditions under which refunds may be granted.

2. Refund Eligibility

Refunds may be considered under the following conditions:

  • Service Cancellation: If you decide to cancel our services before they have been initiated, you may be eligible for a refund. Please notify us via email at info@primevisaconsultants.com within 24 hours of your payment to request a cancellation and refund.

  • Service Not Delivered: If we fail to deliver the services as outlined in our agreement or if we fail to meet our commitments, you may be eligible for a refund. You must contact us at info@primevisaconsultants.com with details of the issue within 7 days of the service delivery date.

  • Error in Payment: If there has been an error in processing your payment or if you have been charged incorrectly, please contact us immediately at info@primevisaconsultants.com to resolve the issue.

3. Non-Refundable Fees

Please note that certain fees are non-refundable, including but not limited to:

  • Government Fees: Any fees paid directly to government agencies or third parties are non-refundable.

  • Administrative Fees: Administrative fees for services rendered or processing charges are non-refundable.

4. Refund Process

To request a refund, please follow these steps:

  1. Submit a Request: Send an email to info@primevisaconsultants.com with your request, including your name, contact information, and a detailed explanation of the reason for the refund.

  2. Review and Response: We will review your request and respond within 5 business days. If your request meets the criteria for a refund, we will process it promptly.

  3. Refund Issuance: Approved refunds will be issued to the original payment method within 10 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or payment provider.

5. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

6. Policy Changes

We reserve the right to update or modify this Refund Policy at any time. Any changes will be posted on our website and will take effect immediately upon posting.